General

Got A Question?

FAQ's

These are the questions we get asked most often. You may have further questions or would like to speak to one of our team members, in this case please use the contact details below or send us a message via our contact page.

Get in touch

Click here for our contact page
or give us a call on 03333 441130

The average response time is 24 hours.

Our customer support operates from Monday to Friday, between 9:00 AM and 6:00 PM.

Our minimum order quantities depend on the product and are listed on each product page.

Download the design template from our site.

Add your artwork to the template and upload it.

We will review and get in touch if adjustments are needed.

No problem! Share your logo, colours, and brand assets during purchase. Our design team will assist in creating the ideal packaging for you.

Yes, we offer sample packs to help you evaluate the quality of our materials and printing.

Contact us before approving the artwork. After approval, changes cannot be made as production will start.

Materials & Sustainability

Yes, all our products are made from recyclable or compostable materials.

This information is provided on each product page under the description.

No, our products are available only in the materials listed.

Our products are manufactured in the UK.

The Design Process

Please upload your design in AI or PDF format.

Yes, templates are available for download on our website.

Yes, a PDF proof will be sent for your approval before printing begins.

Pricing & Ordering

Product type and size

Order quantity

Materials used

Printing options

Yes, if you need an order larger than our shop currently allows we are more than happy to help.

Click here for our contact page or give us a call on 03333 441130

Prices do not include VAT; it is added at checkout.

We accept all major credit and debit cards.

You will receive a confirmation email with your order details.

No, all orders must be paid for at the time of purchase.

Log in to your account to view and reorder previous purchases.

Customer Service

Click here for our contact page or give us a call on 03333 441130

The average response time is 24 hours.

Our customer support operates from Monday to Friday, between 9:00 AM and 6:00 PM.

Changes can be made until the artwork proof is approved. After approval, no further changes can be made.

Our customer service is available from 9am to 6pm, Monday to Friday, with responses typically within 24 hours.

Click here for our contact page or for a quick answer give us a call on 03333 441130

Shipping & Returns

Estimated delivery times are provided on each product page.

No, delivery dates may vary as products may be shipped from different locations.

Returns are accepted for damaged or incorrectly printed items. Please contact us for assistance.

If you have further questions, feel free to reach out. We're always here to help!